Messaging & on-call
Direct messages with clients (and their partners), labor-mode alerts, quiet hours, and on-call windows.
Messaging — overview
How direct messages between you and your client work, including her partner, photos, and labor-mode alerts.
Labor mode — what it does and when to use it
How mom (or her partner) triggers labor mode and what happens to your phone.
Quiet hours + auto-response
Protect your evenings without ghosting clients. How quiet hours work, and what the auto-reply says.
On-call windows per client
Set the start and end dates when a client can break through your quiet hours and trigger labor mode.
Sending photos
Mom can attach a photo (latch, ultrasound, rash, anything) to any message. Here's where they live and who can see them.
On-call coverage & your backup
Every doula in a collective has a backup. Urgent calls escalate to them before reaching the collective owner.
Why her partner is in your thread (and when they're not)
Cradled includes the partner by default for labor coverage. How that works and how mom can opt out.
Hand off coverage when you're away
Take a night or a day off — your urgent calls go to your backup for the window, then come back to you.
Can't find what you need?
Email us directly. We're a small team and we read every message.
✉[email protected]We typically respond within 24 hours.